Outlet Manager - Fairmont Agra

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Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standards

Manage and supervise outlet staff, including scheduling, training, performance evaluation, and professional development

Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies

Monitor inventory levels, control costs, and manage procurement to optimize profitability while maintaining quality standards

Maintain exceptional service quality and guest satisfaction by implementing and enforcing outlet standards and procedures

Address and resolve guest complaints and concerns promptly and professionally to ensure positive experiences

Prepare and manage outlet budgets, monitor financial performance, and submit regular reports to senior management

Coordinate effectively with other hotel departments including housekeeping, front office, and culinary teams

Develop and implement marketing initiatives and promotional activities to drive revenue and increase outlet visibility

Conduct regular staff meetings, training sessions, and performance reviews to maintain high service standards

Ensure the outlet environment is clean, well-maintained, and aesthetically aligned with Fairmont brand standards

Manage vendor relationships, negotiate contracts, and oversee ordering and delivery of supplies and products

Analyze sales performance metrics and identify opportunities for improvement and revenue growth

Maintain detailed records and documentation related to operations, staffing, and financial transactions

Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence

Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field

Minimum 6-7 years of progressive experience in outlet management, food and beverage operations, or hospitality management

Proven track record of successfully managing P&L statements and achieving financial targets

Strong knowledge of health, safety, hygiene, and food safety regulations and best practices

Excellent leadership and team management skills with the ability to motivate and develop staff

Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally

Proficiency in hospitality management software and point-of-sale (POS) systems

Strong communication and interpersonal skills in English; additional languages preferred

Ability to work flexible hours, including evenings, weekends, and holidays as required

Experience in Indian hospitality market or managing culturally diverse teams

Demonstrated success in revenue management and cost optimization initiatives

Knowledge of inventory management systems and vendor relationship management

Experience developing and implementing marketing and promotional campaigns

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities