RCM Support Associate

Job Title: RCM Support Associate Position Summary The Business Operations & Payer Access Coordinator is responsible for supporting organizational efficiency and client operations through administrative coordination, documentation management, project tracking, customer support administration, onboarding activities, and payer portal access management. This role serves as a central point of coordination between clients, payers, leadership, and operational teams, ensuring critical administrative and revenue cycle support functions are completed accurately, documented properly, and executed on schedule. The position focuses on maintaining organization, visibility, follow-through, and compliance while enabling leadership and operational teams to focus on strategic and client-facing activities. Key Responsibilities PAYER PORTAL ACCESS MANAGEMENT - Coordinate payer portal account setup and enrollment for new client implementations. - Register, activate, maintain, and troubleshoot user access across commercial, government, and regional payer portals. - Manage user additions, removals, access changes, password resets, and multi-factor authentication requirements. - Serve as the primary point of contact for portal access requests and issues. - Maintain accurate records of portal access, ownership, and enrollment status. - Coordinate with payer support teams to resolve access-related issues and prevent operational disruptions. DOCUMENTATION & ADMINISTRATIVE OPERATIONS - Maintain company documentation, SOPs, onboarding materials, and operational resources within designated systems. - Ensure documentation remains accurate, organized, and up to date. - Coordinate patient statement processing activities and maintain related tracking records. - Manage incoming and outgoing mail, including receipt, routing, tracking, and administrative correspondence. - Maintain tracking and documentation for customer, patient, and operational communications. - Identify documentation gaps and coordinate updates with department leaders and process owners. - Maintain administrative records, trackers, dashboards, and operational reporting. PROJECT & WORKFLOW COORDINATION - Track projects, milestones, action items, and implementation activities across departments. - Follow up with internal teams, clients, and stakeholders to ensure commitments are completed on time. - Escalate overdue tasks, risks, or blockers to appropriate leaders. - Support special projects and process improvement initiatives. CLIENT SUPPORT & ONBOARDING COORDINATION - Coordinate onboarding activities and track completion of client requirements. - Collect and validate documentation required for portal enrollment, onboarding, and operational workflows. - Follow up with clients regarding outstanding forms, documentation, and action items. - Support scheduling and coordination of onboarding meetings and implementation activities. CUSTOMER SUPPORT ADMINISTRATION - Triage and route incoming customer support requests to the appropriate teams. - Track escalations through resolution and ensure timely follow-up occurs. - Maintain visibility into unresolved customer issues and communicate status updates as needed. - Support customer retention, offboarding, and administrative follow-up activities. COMPLIANCE & PROCESS IMPROVEMENT - Ensure compliance with company security policies, HIPAA requirements, and payer-specific protocols. - Maintain accurate documentation of portal access, customer communications, and operational activities. - Assist in developing and improving workflows, SOPs, and administrative processes. - Identify opportunities to increase efficiency, improve visibility, and reduce turnaround times.