Payment Posting and AR Specialist

Job Title: Payment Posting and AR Specialist Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space, Prompt is setting a new standard in healthcare technology. We're tackling some of the healthcare industry’s most persistent problems with a team of exceptionally talented individuals passionate about creating a positive impact. At Prompt, we don’t just digitize healthcare—we transform it. From improving patient care to reducing environmental waste, our work supports better outcomes at scale. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) Key Responsibilities - Review and accurately post insurance and patient payments with precision and efficiency, ensuring alignment with company policy and regulatory standards. - Resolve auto-posted ERA errors on a daily basis, preventing downstream reconciliation issues. - Import and upload payment files from clearinghouses and payer websites; ensure all batches are processed timely. - Manually post payments received via bank lockbox deposits, facility deposits, and RTA checks. - Perform necessary adjustments, billing corrections, auditing, and account analysis to maintain clean and accurate patient ledgers. - Assist with month-end reconciliation and closing processes, ensuring all payments, adjustments, and recoupments are recorded prior to finalization. - Facilitate payment batch processing and collaborate with billing staff to correct posting discrepancies. - Process remote bank deposits and manually post cash receipts deposited to local banks, maintaining timeliness and accuracy. - Collaborate with the Client Relations Manager to research and resolve payment discrepancies, working toward a goal of maximizing electronic payment adoption. - In addition to payment posting duties, provide Accounts Receivable (AR) support as time allows, including: - Researching and following up on outstanding insurance claims. - Preparing and submitting corrected or appealed claims with appropriate documentation. - Assisting with billing problem resolution and recommending adjustments or write-offs to management as needed. - Contributing to revenue cycle integrity by supporting claim resubmissions, appeals, and patient balance review processes. Minimum Requirements - Knowledge of payment posting processes, including adjustments, write-offs, and refunds. - Familiarity with medical billing and understanding of payer policies, insurance laws, and medical terminology. - Proficiency with Google Workspace, Microsoft Word, Excel, PowerPoint, and Internet Explorer. - Ten-key proficiency with speed and accuracy. - Strong organizational skills; ability to manage multiple tasks in a deadline-driven environment. - Excellent written and verbal communication skills. - Problem-solving skills with the ability to interpret instructions in a variety of situations. - Prior medical billing/AR experience preferred.