Customer Success Director - India

As the Customer Success Director - India at Copado, you will oversee a new team of technical Customer Success Engineers (CSEs) who are the primary advocates for our strategic customers operating Global Capability Centres (GCCs) in India. Reporting to the Global VP of Customer Success and with a dotted line to our India Country leader, you will ensure successful revenue retention, customer expansion, and seamless technical adoption.

By focusing on driving the adoption of Copado, managing complex releases, increasing productivity across customer projects, and demonstrating customer value, you will play a key role in achieving our mission of making release days obsolete. You will also ensure your team acts as a strategic bridge between India-based execution teams and their global HQs.

Lead, coach, and develop a team of technical Customer Success Engineers (CSEs)

Manage CSEs acting as extensions of customer engineering teams

Optimize team engagement processes and risk mitigation strategies

Drive the strategic direction of the India GCC customer success motion

Execute a revenue-active mandate focused on solution adoption and account expansion

Build and nurture senior-level executive relationships

Partner with global Sales, Services, Product, and Engineering teams for a cohesive customer journey

Facilitate rapid escalation resolution and ensure compliant global scaling

Oversee QBRs and CBRs using CopadoInsights and DORA metrics

Demonstrate clear ROI, communicate customer needs internally, and safeguard renewals

Proven track record leading technical Customer Success or Account Management teams in SaaS/Cloud

Deep experience navigating the operational frameworks of Global Capability Centres (GCCs)

Strong foundational understanding of Salesforce DevOps, Git, and CI/CD pipelines

Proven ability to leverage AI tools to drive team productivity and innovation

Excellent interpersonal, presentation, and strategic thinking skills

History of driving customer satisfaction, retention, and expansion

Deep familiarity with Copado and Salesforce Cloud products

Knowledge of AI Agent/Agentic Enterprise models and Agile methodologies

Experience with enterprise toolchains across ALM, ITSM, and security/compliance

About Copado

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.