Copado
Associate DevOps Support Engineer
Skills
Job description
About the Role
In this dynamic, high-touch role, you will serve as the primary first line of contact for our users. You will manage incoming voice calls and direct traffic to ensure customers quickly get to the right technical resource. You will handle quick fixes yourself while cleanly routing tougher technical issues, following up relentlessly to ensure every problem gets resolved. You are the ultimate traffic controller and problem-solver for a fast-paced DevOps environment.
What You'll Do
Serve as the front line for inbound customer voice calls, directing traffic and managing queues
Maintain high-energy live support with a goal to connect customers to a human within 10 minutes
Diagnose technical problems, answer questions, and suggest Copado platform workarounds
Identify, categorize, document, and escalate complex issues according to procedure
Manage customer expectations to deliver high satisfaction and resolve root causes
What We're Looking For
0–2 years of experience in Technical Support, DevOps Support, or Salesforce Support
Freshers with a B.Tech/B.E. in Computer Science, IT, or a related engineering field are welcome
Eligibility for candidates with up to 2 years in Salesforce Admin, Dev, QA, or DevOps roles
Basic understanding of Salesforce platforms and core DevOps concepts
Familiarity with SaaS applications, APIs, XML, SQL, Git, and version control systems
Strong analytical, troubleshooting, and structured problem-solving skills
Ability to multitask, research solutions, navigate knowledge bases, and document cases
Excellent written and verbal English communication skills for global teamwork
Passion for building customer trust through attentive, responsive live support
Exceptional spoken English, audio presence, active listening, and phone guidance skills
Flexibility and willingness to work adaptable hours to support global SLAs
Copado or Salesforce Admin/Developer certifications highly preferred
Familiarity with AI tools, methods, and practices is a strong plus
About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.