Outlet Manager All Day Dining - Fairmont Agra

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Oversee the daily operations of the All Day Dining outlet, ensuring seamless service delivery and adherence to Fairmont's luxury hospitality standards

Manage and supervise the dining team, including servers, kitchen staff, and support personnel, whilst fostering a positive and professional work environment

Develop and implement operational strategies to maximise revenue, optimise costs, and enhance profitability of the outlet

Ensure consistent delivery of exceptional culinary experiences and service quality in accordance with established standard operating procedures

Monitor food and beverage inventory, manage stock levels, and coordinate with procurement to maintain optimal supplies

Maintain rigorous health, safety, and hygiene standards, ensuring full compliance with local regulations and Fairmont policies

Conduct regular staff training and development programmes to enhance service excellence, product knowledge, and customer engagement skills

Analyse guest feedback and implement corrective measures to continuously improve service quality and guest satisfaction

Manage guest relations and handle complaints professionally, ensuring swift resolution and guest retention

Prepare and present regular performance reports, including financial analysis, occupancy rates, and operational metrics to senior management

Collaborate with the culinary team to develop innovative menus, seasonal offerings, and special dining experiences

Coordinate with other departments (housekeeping, front office, marketing) to ensure integrated guest experiences and cross-departmental support

Implement cost control measures, manage budgets effectively, and identify opportunities for operational efficiency improvements

Ensure the outlet maintains an inviting ambiance through proper maintenance of facilities, décor, and dining equipment

Minimum 7-8 years of experience in food and beverage management, with at least 3 years in a supervisory or management role within a luxury hospitality environment

Proven track record of successfully managing full-service dining outlets with revenue responsibility

Strong knowledge of food safety, hygiene standards, and compliance with local health and safety regulations

Excellent leadership and people management skills with the ability to motivate and develop diverse teams

Proficiency in financial management, budgeting, and P&L analysis

Demonstrated expertise in guest relations and complaint resolution

Fluency in English; additional language proficiency is advantageous

Proficiency in hospitality management systems and point-of-sale (POS) software

Diploma or degree in Hotel Management, Hospitality Management, or Food and Beverage Management

Experience working with luxury hotel brands or Michelin-starred establishments

Experience in revenue management and yield optimisation strategies

Demonstrated success in implementing operational efficiency improvements and cost control measures

Strong organisational and time management skills with the ability to multitask in a fast-paced environment

Excellent communication and interpersonal skills with a customer-centric approach

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities