Assistant Manager Housekeeping - Fairmont Agra

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Oversee daily housekeeping operations to ensure all guest rooms and public areas meet Fairmont's exacting standards of cleanliness and presentation

Supervise and manage the housekeeping team, including scheduling, training, performance evaluation, and staff development

Conduct regular inspections of guest rooms, corridors, and common areas to maintain consistency with hotel quality standards

Manage inventory of cleaning supplies, linens, and equipment; coordinate procurement and cost control measures

Respond promptly to guest requests and complaints related to housekeeping services, ensuring swift resolution and guest satisfaction

Implement and maintain health, safety, and hygiene protocols in accordance with hotel policies and local regulations

Liaise with other departments (Front Office, Maintenance, Guest Services) to ensure seamless hotel operations

Prepare and submit daily, weekly, and monthly reports on housekeeping operations, staffing, and budget performance

Identify opportunities for process improvement and implement efficiency measures to optimise operational costs

Ensure compliance with environmental sustainability initiatives and green housekeeping practices

Conduct induction and ongoing training programmes for housekeeping staff on cleaning techniques and service standards

Manage lost and found procedures and coordinate with relevant departments regarding guest belongings

Monitor staff attendance, punctuality, and adherence to uniform and conduct standards

Participate in hotel meetings and contribute to strategic planning for departmental improvements

Support the General Manager and Executive Housekeeper in achieving departmental and hotel-wide objectives

Minimum 3-5 years of experience in housekeeping operations, with at least 2 years in a supervisory or management role

Proven track record of managing housekeeping teams in a luxury hotel or hospitality environment

Strong knowledge of housekeeping standards, cleaning protocols, and best practices in the hospitality industry

Excellent organisational and time management skills with the ability to manage multiple priorities simultaneously

Proficiency in hotel management systems and housekeeping software

Demonstrated ability to conduct staff training, performance evaluations, and provide constructive feedback

Sound understanding of health, safety, and hygiene regulations relevant to hospitality operations

Strong communication and interpersonal skills with the ability to liaise effectively across departments

Ability to prepare and analyse operational reports, budgets, and performance metrics

Fluency in English; additional language skills are advantageous

**Preferred Qualifications:**

Certification or diploma in Hotel Management, Hospitality Management, or related field

Experience with luxury hotel chains or international hospitality brands

Knowledge of environmental sustainability practices and green housekeeping initiatives

Experience in staff recruitment, retention, and development programmes

Familiarity with inventory management and procurement processes

Proven experience in process improvement and operational efficiency optimisation

Customer service excellence with a demonstrated commitment to guest satisfaction

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities