Assistant Manager - Outlet

We're looking for a dynamic and results-driven Assistant Manager - Outlet to join our team in Mercure Hyderabad KCP, India. In this pivotal role, you'll oversee the daily operations of our outlet while fostering a collaborative, high-performance environment. You'll be responsible for driving sales growth, ensuring exceptional customer experiences, and maintaining operational excellence. This is an excellent opportunity for a detail-oriented leader who is passionate about retail operations and committed to developing talent while achieving ambitious business goals.

Oversee and manage all daily outlet operations, ensuring strict compliance with company policies, procedures, and established standards

Lead, mentor, and develop outlet staff to build a high-performance culture, support career growth, and conduct regular performance reviews

Drive sales performance and revenue targets through strategic planning, team motivation, and implementation of effective promotional campaigns

Monitor and analyze key performance indicators, sales metrics, and operational data to identify opportunities for improvement and optimization

Manage inventory levels, stock rotation, outlet cleanliness, safety standards, and visual merchandising to maintain a premium customer environment

Ensure exceptional customer service standards are consistently met and handle customer complaints with professionalism, empathy, and transparency

Prepare and submit regular reports on outlet performance, sales trends, operational challenges, and strategic recommendations to senior management

Collaborate with cross-functional teams to support company-wide initiatives, strategic objectives, and organizational goals

Handle cash management, reconciliation, and financial accuracy while maintaining compliance with financial protocols

Maintain and optimize point-of-sale (POS) systems and leverage technology to enhance operational efficiency

Strong leadership and team management skills with demonstrated ability to motivate, develop, and inspire staff to achieve excellence

Excellent customer service orientation with strong interpersonal and communication skills in English

Proficiency in analyzing data, interpreting performance metrics, and translating insights into actionable strategies

Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment

Problem-solving abilities and sound decision-making skills with a collaborative approach to conflict resolution

Comprehensive knowledge of retail operations, inventory management, merchandising best practices, and visual merchandising standards

Proficiency with point-of-sale (POS) systems and retail management software

Cash handling expertise with strong attention to financial accuracy and reconciliation

Ability to work flexible hours, including weekends and holidays as required by business needs

Adaptability and resilience in managing dynamic retail environments and responding to changing priorities

Knowledge of local languages (Hindi/Telugu) is a plus and would be beneficial for the Hyderabad location.