Finastra
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
This role is responsible for supporting and maintaining the Ripple Treasury application (formerly GTreasury), including its integration with Finance systems and enterprise platforms. The role will act as the primary owner for day‑to‑day application support, ensuring ticket management, issue resolution and system stability aligned with Finance and IT strategy. The position will lead service delivery for the application, including setting up ServiceNow queues, managing incidents, and supporting operational readiness prior to go‑live. The role will work closely with Treasury, Finance and IT stakeholders to define support processes, ownership model and operational framework for the application. Acts as application owner, including vendor coordination, support model setup, governance and ongoing optimization of the Ripple Treasury platform. Provides functional leadership, manages escalations and supports decision making across stakeholders for application support and enhancements. Required Experience: 5-8 Years Establish and manage the operational support model for Ripple Treasury, including ServiceNow queue setup, ticket routing and SLAs. Act as the primary point of contact for application support, managing incidents, escalations and resolution of technical and functional issues. Define and implement governance standards including access controls, data quality and compliance requirements. Support ITGC controls, audit readiness activities and compliance requirements across the application. Manage access controls, segregation of duties, and ensure remediation of audit findings. Manage vendor relationships and coordinate upgrades, issue resolution and ongoing support activities. Lead vendor escalations and ensure adherence to defined SLAs. Collaborate with stakeholders to define support coverage model, including shift requirements and cross‑training strategy. Support integration with enterprise systems and ensure solution integrity across Finance and IT platforms. Monitor and troubleshoot upstream and downstream integrations. Ensure data integrity across systems and lead root cause analysis for integration failures. Contribute to roadmap planning, including onboarding activities, support readiness and continuous improvement initiatives. Experience supporting treasury systems, ERP platforms or finance applications in an enterprise environment. Strong understanding of finance processes and system integrations, particularly within Finance and Treasury domains. Proven experience in managing application support, incident management and service delivery teams. Experience working with ServiceNow or similar ITSM tools for ticket and incident management. Ability to translate business requirements into system support and operational processes. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for: Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working. *Specific benefits may vary by location. At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra.