Duty Manager

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Conduct daily briefings and ensure that all pertinent information is well received by team members

Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

Review, analyze and suggest improvement of work flow and standards at the Front Desk

Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

Communicate with Front Office Manager on all matters regarding guest services & hotel operations

Ensure documentation of all guest related issues using the logbook

Sign media and supervise shift handover procedures

Coordinate and communicate with other hotel departments as requiredregarding general administration and operations issues

Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

Assist Guest Relations in greeting, rooming, and sending off guests

Inspect front of house and back of house regularly for cleanliness and orderliness

Ensure that front line staff complies with marketing techniques and maximizes sales

Check billing instructions, monitor guest creditand act upon any discrepancies

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

Conduct Night Audit Process for hotel

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful& high-pressure situations

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities