Guest Service Associate F&B Service - Fairmont Agra

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Greet and welcome guests with a warm, professional demeanor upon arrival at the restaurant or dining venue

Seat guests promptly and present menus while providing information about current specials and dining options

Take accurate food and beverage orders and communicate them clearly to the kitchen and bar staff

Deliver food and beverages to guests in a timely manner, ensuring proper presentation and temperature standards

Provide knowledgeable recommendations on menu items, wine pairings, and dining experiences based on guest preferences

Monitor guest satisfaction throughout the dining experience and address any concerns or special requests promptly

Maintain exceptional standards of cleanliness and organization in the dining area, including tables, chairs, and service stations

Clear and reset tables efficiently between seatings while maintaining the ambiance of the dining space

Process guest payments accurately and professionally, including handling cash, credit cards, and digital transactions

Collaborate effectively with kitchen, bar, and housekeeping teams to ensure seamless service delivery

Comply with all health, safety, and food service regulations and hotel service standards

Respond to guest inquiries and requests with courtesy and professionalism, escalating complex issues to management when necessary

Contribute to a positive team environment and support colleagues during peak service periods

Previous experience in a luxury hotel or fine dining establishment

Minimum 1-2 years of experience in food and beverage service or guest-facing hospitality roles

Proficiency in point-of-sale (POS) systems and basic computer skills

Strong knowledge of food safety and hygiene standards

Excellent communication and interpersonal skills

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities