Services Specialist, Finance Services-GPO CoE Deployment Change Management Support - Training Developer

Services Specialist, Finance Services GPO CoE Deployment Change Management Support - Training Developer

The Global Organizational Change Management (OCM) thread in Global Finance Services partners with stakeholders across the globe to manage the organizational change activities for the SWIFT platform (e.g., communications and training development) and to promote adoption of SWIFT S4 global functionality amongst member firms/geographies. We are seeking a full-time training developer to build training materials as we continue to enhance the SWIFT S4 platform.

Specific responsibilities and duties:

Works closely with the Global Change Management and Training Leads/support teams to fulfill the mission and responsibilities of the Global Change Management thread

Creates new or update existing training materials, based on SWIFT’s monthly release bundles. Support will consist of updating screenshots and verbiage / text in existing training materials or creating new materials based on deployed enhancements (e.g., Instructor-led Training, Web-based training/eLearning, and Quick Reference Guides (QRGs))

Develops new training materials (including courseware, QRGs, video simulations, and / or marketing videos) for Global Template functionality projects deploying as part of the GFS/SWIFT annual roadmap. All training materials developed will be based on change impacts and training needs identified during project implementation

Leverages standard Global OCM learning tools, templates, and platforms to build/update training materials

Role: Training Developer

Level: Senior Analyst

Location: USI Hyderabad

Job Specific Skills/Qualifications:

Bachelor's Degree required

3-5 years of related professional service experience

Experience with SAP and core Microsoft Office packages are essential

Strong experience with SAP training content development and storyboarding

Strong understanding of change management lifecycle activities including communications, change impact assessment, and training content and delivery

Strong experience developing training for technical implementations and/or transformation projects

Strong experience with using enterprise learning / content authoring tools, such as Brainshark, Adobe, etc

Proven track record within Deloitte supporting global transformation projects OR similar experiences supporting change management in a comparable global professional services organization

Ability to structure and storyboard deliverables

Strong oral and written communication skills

Ability to prepare and make presentations

Collaborate with subject matter experts and member firm representatives regularly

Ability to learn quickly and execute tasks

Ability to work independently and manage multiple task assignments

Ability to work under constantly changing conditions and tight deadlines

Strong problem-solving skills with the ability to exercise mature judgment

Demonstrated experience of working across cultures and countries

Demonstrated experience interacting with virtual teams across multiple time zones and in a matrix organization

Other Details:

Location – Hyderabad, India (required)

Should be able to work in a 2 pm – 11 pm IST shift based on business needs