nHRMS
Customer Success Manager
Skills
Job description
Customer Success Manager (B2B SaaS) Experience: 1+ Years (Mandatory in B2B SaaS) Role Overview: We are looking for a Customer Success Manager to manage end-to-end customer lifecycle, drive product adoption, ensure retention, and identify growth opportunities. Key Responsibilities: Onboard and manage B2B SaaS clients Drive product usage and customer satisfaction Conduct regular review meetings (QBRs/MBRs) Handle renewals, upsell & cross-sell opportunities Reduce churn and improve retention Coordinate with Sales, Product & Support teams Requirements Requirements: 1+ years of Customer Success experience in B2B SaaS Strong stakeholder management skills Good understanding of SaaS metrics (ARR, churn, retention) Excellent communication skills