DXC Technology
Job Description: Job Description for End User Field Support – Senior Level A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc. Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software Enhanced support for VIP users including 7x24 on-call support Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users (including special care for VIP users) Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users (including special care for VIP users) Asset management support for end user devices by following defined processes Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc. Onsite support for events such as trade shows or special meetings (including special care for VIP users) Regular health check for VIPs’ devices to ensure all systems are updated Maintain/manage stock/spare devices dedicated for VIP users to ensure devices running well Regular checks for IT Room devices and Meeting Room equipment when required Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting Required profile with qualifications as below, 5+ years of deskside support experience (MNC support experience and VIP support experience and team leader experience preferred) Experience in using ServiceNow is preferred Good deskside support technical skills and good infrastructure knowledge Good communication and coordination skills Fluent English reading/writing/speaking skills Be polite, patient, helpful Have a good sense of service mindset Have a good capacity of adaptability Willing to work overtime when required At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .