Gravity Payments
A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others. Success in this role looks like: Success in this role looks like empowering Gravity Payments' partners through seamless integration and successful Beta launches. You'll lead by example and deliver exceptional, timely support to guide new and existing partners through our integration processes. This team also serves as a pivotal resource for our tech teams, providing escalated support for complex situations, ensuring our partners always have the backing they need. Core Responsibilities Provide high-tier support to our partners’ developers by supporting their environments, languages, and unique coding practices. Oversee and refine releases of partner integrations, ensuring seamless deployment. Develop and maintain comprehensive, supportive documentation for all partner integrations. Collaborate with engineering teams to prioritize feature requests. Resolve escalated issues for both internal tech support and external partners/independent software vendors with strong attention to detail and speed. Ensure accountability for following team processes. Act as a resource, offering coaching, shadowing opportunities, and invaluable feedback. Embody Gravity's culture and core values, leading by example. Preferred Skills Familiarization with engineering coding structure and practices. Writes at least one language comfortably and reads many languages (C#, React, Swift, etc. Experience supporting a suite of integrated payment applications. Ability to work independently in an ambiguous environment. Ability to problem solve and troubleshoot issues with little documentation or pre-existing precedent. Able to make sense of complex, high-quality, and sometimes contradictory information to effectively solve problems. Take an active role in a high-performing team by embracing a collaborative work environment. Prior experience in a consensus-driven, collaborative culture. Attention to detail, excellent written and verbal communication. Prior experience in a climate where people have the clarity, capability, and license to do their best to help the organization achieve its goals and expand our community engagement. Effectively builds formal and informal relationship networks inside and outside the organization. Technical requirements
Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success. Comprehensive Benefits: Medical, dental, and vision coverage. Financial Security: 401(k) retirement plan and voluntary life insurance. Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year. Career Growth: Training, mentorship, and development opportunities. Support & Stability: Short-term & long-term disability coverage and wellness resources. The salary for this position is $80,000 - $100,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.