Oracle CX

Support Client’s lead-to-order process across Oracle Sales Cloud (CX Sales), Oracle CPQ and their hand-off into Order Management, ensuring quotes, configurations and pricing flow correctly into orders.

Resolve L2 incidents and requests in Oracle CX Sales (leads, opportunities, accounts) and Oracle CPQ (configuration, pricing, quoting, approvals).

Support quote-to-order integration between CPQ and Order Management, including pricing and product data issues.

Maintain CPQ configuration rules, pricing tables, document templates and approval workflows.

Analyse root causes of recurring issues and propose permanent fixes or enhancements.

Prepare functional specs and test cases; support regression testing for quarterly updates and UAT.

Required Skills & Experience

4 to 8 Years relevant experience

Hands-on functional experience in Oracle CPQ and Oracle Sales Cloud / CX Sales.

Understanding of the lead-to-order / quote-to-cash process and its integration with order management.

AMS / production support experience with SLA-driven delivery.

Good analytical and communication skills.

Preferred / Good to Have

Oracle CPQ Cloud or CX Sales certification.

BML scripting awareness for CPQ.

Experience with complex configurable (CTO) products.

B.E. / B.Tech / MCA / M.Sc or an equivalent degree