Staff Engineer, ServiceNow (AI Ops & Event Management)

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery

Experience - 5.5+ years

Strong experience in ServiceNow AIOps, Event Management, and ITOM

Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions

Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes

Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications

Hands-on experience with ServiceNow Event Management and alert correlation capabilities

Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms

Strong understanding of IT Operations Management (ITOM) processes and best practices

Experience working with REST and SOAP APIs for integrations

Ability to translate business requirements into scalable technical solutions

Strong analytical, troubleshooting, and problem-solving skills

Excellent communication and stakeholder management skills

Bachelor's degree in Computer Science, Engineering, or a related field

ServiceNow certifications in ITOM, Event Management, or AIOps will be an added advantage

Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices

Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure

Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction

Develop and maintain integrations between ServiceNow and enterprise monitoring tools

Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub

Collaborate with stakeholders to gather requirements and design effective ITOM solutions

Configure and customize ServiceNow applications to meet business needs

Perform integration testing and ensure high-quality solution delivery

Troubleshoot and resolve application, integration, and platform-related issues

Support platform upgrades, deployments, and continuous improvement initiatives

Ensure adherence to ServiceNow development standards, governance, and security best practices

Participate in design reviews, code reviews, and provide technical recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field