Executive – Customer Support

Attend all incoming calls and ensure missed percentage is not more than 1%, Increase conversion from lead to walk-in and repair Understand customer issues and service requirements, Book appointment, guide customer to nearest icare, Follow-up with customers who has not reached icare Provide stock and repair status to customers, and block parts for repair Identify opportunities and sell AC+ & P+ and other accy ⁠Provide daily appointments, conversions, and revenue generated report Requirements Strong persuasion and negotiation skills Comfortable handling customer objections Knowledge of Apple products Positive attitude and target-oriented mindset