Specialist Assistant Manager-Salesforce CRM-Hyderabad

Join Deloitte’s USI Central Business Services team supporting MF region to build strong stakeholder relationships and support business priorities. In this role, you will help maximize the value of Jupiter, our in-house Customer Relationship Management (CRM) platform built on Salesforce. You will support users across data objects, functionality, reporting, and dashboards while helping drive adoption, consistency, and effective platform use across the business.

Work you'll do

As a Specialist Assistant Manager, Technical Project and Program Management on the Clients & Markets team, you will be responsible for:

Supporting the strategic use of Salesforce and contributing to roadmap planning aligned to business objectives and member firm priorities

Working with business stakeholders to gather requirements, define enhancements, and translate business needs into actionable platform solutions

Prioritizing enhancement requests based on business value, user feedback, and technical complexity, and documenting requirements for delivery teams

Managing reporting, dashboards, documentation, training, and user support to improve adoption, usability, and business value

Supporting governance, testing, release readiness, data integrity, security, and compliance across Salesforce processes and enhancements

The team

Our Clients & Markets team provides exceptional client service and works to build long-term, mutually beneficial relationships. Our team members focus on what’s possible and guide clients to opportunities while taking into account their business culture, organizational structure, resources and capabilities.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Required:

Bachelor’s degree

Salesforce Certified Administrator certification

Salesforce Business Analyst certification

Experience supporting Salesforce Sales Cloud and Service Cloud

Experience working with standard Salesforce objects including Accounts, Opportunities, Contacts, Leads, and Campaigns

Experience creating reports and dashboards in Salesforce

Experience with Salesforce security configuration including organization-wide defaults, roles, sharing rules, public groups, and record-level access

Experience using Data Loader or Import Wizard for data import

Preferred:

Master of Business Administration

Background in marketing or business

Experience with Salesforce integration activities

Experience working in Agile delivery environments

Experience supporting documentation, standard operating procedures, and user guides

Knowledge of Dutch or French