Senior Implementation Engineer - Customer Success

Senior Implementation Engineer - Customer Success

Location: Bengaluru (Work from Office)

Experience: 6–10 years

About Mojro

At Mojro, we don’t just optimize logistics - we reimagine it. We are a deep-tech

logistics optimization company helping some of the world’s largest FMCG, Pharma,

Paints, CEP, and Retail enterprises simplify complex logistics challenges. From

reducing transportation costs to boosting service levels, Mojro delivers intelligent,

automated, and scalable solutions that transform the way businesses move goods.

Trusted by global leaders, our platform powers smarter decision-making, faster

execution, and sustainable supply chains. If you’re excited about solving high-impact

problems with cutting-edge technology, Mojro is where you’ll find your next big

challenge.

Role Overview

The Senior Implementation & Customer Success Engineer will lead the end-to-end

technical onboarding of enterprise customers and ensure ongoing technical success

post–go-live. This role owns solution design, integrations, deployment, and

advanced technical troubleshooting, acting as the primary technical authority

across assigned accounts. The engineer ensures customers achieve rapid

time-to-value and sustained adoption in production environments.

• End-to-End Implementation Ownership
• Lead the full implementation lifecycle: discovery, scoping, solution design,

configuration, integration, testing, deployment, and go-live.

• Create and manage SOW, Technical Design Documents (TDD), Functional

Design Documents (FDD), workflow diagrams, and architecture specifications.

• Align technical and functional requirements with customers and internal

stakeholders.

• Integrations & Technical Delivery
• Own integration activities including API, Webhook, FTP/SFTP, and data flow

setups.

• Perform data mapping, environment setup, and validation of interface

behavior.

• Use SQL, Postman, logs, and browser developer tools to investigate and debug

integration or configuration issues.

• Ensure secure and scalable deployment configurations across customer

environments.

• UAT & Go-Live Management
• Plan, coordinate, and execute User Acceptance Testing (UAT) with customers.
• Drive defect triage with Product & Engineering teams until acceptance criteria

are met.

• Prepare go-live plans, risk assessments, cutover checklists, and post-launch

hypercare support.

• Post-Go-Live Technical Success
• Serve as the primary technical contact for live accounts.
• Conduct proactive technical health checks and review product usage to

identify optimization opportunities.

• Troubleshoot complex product or integration issues and involve L3 Engineering

only when required.

• Work with Customer Success Managers to ensure smooth transitions and

value realization.

• Product Collaboration & Documentation
• Identify product gaps, missing APIs, or enhancement needs during

implementations and live usage.

• Partner with Product & Engineering teams to relay requirements and support

prioritization.

• Develop reusable deployment templates, integration playbooks, and

best-practice documentation.

• Contribute to SOPs, internal knowledge base content, and onboarding

automation.

• Leadership & Team Enablement
• Mentor junior engineers on solution design, troubleshooting, documentation,

and client communication.

• Support Sales/Pre-Sales with technical scoping and feasibility assessments

for complex opportunities.

• Help define implementation frameworks, delivery standards, and scalable

processes as the team expands.

Skills & Qualifications

• 6–10 years of experience in B2B SaaS implementations, technical onboarding,

customer success engineering, or solutions consulting.

• Strong experience creating SOW, TDD, FDD, and workflow/architecture

documentation.

• Hands-on expertise with SQL, APIs, Postman, log interpretation, and browser

developer tools for debugging.

• Strong understanding of cloud deployments, data migration, and environment

configuration.

• Ability to manage multiple enterprise projects with strong project

management discipline.

• Excellent communication, stakeholder alignment, and customer-facing

interaction skills.

Good to Have

• Familiarity with Jira, HubSpot, and BI dashboards (Power BI, Tableau).
• Experience working with developer portals and API documentation systems.
• Knowledge of authentication/authorization flows (MFA, SSO, OAuth).
• Exposure to logistics, routing, or supply chain platforms (bonus).

Soft Skills

• Strong ownership mindset
• Structured and analytical problem-solving
• Calm under pressure and during escalations
• High attention to detail and documentation quality
• Clear, concise communicator
• Leadership and mentoring capability

• Bachelor’s degree in Engineering, Computer Science, Information Technology,

or a related technical field.

• Equivalent experience with strong SaaS implementation depth may be

considered.

• Certifications in APIs, cloud, data, or project management are a plus