DigiCert
Technical Support Engineer
Skills
Job description
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.
The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.
What you will do
Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
Project a professional company image through phone and email interactions
Work with our Validation teams to process Lawyer Card request
Collaborate with Cross-functional teams to resolve issues and provide solutions
Recognize, document and alert supervisors of trends in customer calls
Research through Knowledge Base articles, labs and other means to resolve customer issues
Master internal tools used for timely problem resolution
Contribute to DigiCert Knowledge Base
What you will have
2+ years degree in IT, related technical degree, or equivalent work experience
2+ years of experience in technical support
Strong problem-solving skills
Knowledge of PKI certificates
Working knowledge of Rest API’s
Experience working with Windows OS, Active Directory, MAC OS and Unix.
Experience configuring SSO and two-factor authentication
Comfortable working on a computer daily and conversing over the phone and through email.
Strong oral, written and interpersonal communication skills
Detailed-oriented with excellent organization skills
Self-motivated, manage your time well, and get things done
Team oriented and ability to work with people from diverse backgrounds
Industry related certificates are a plus (Security +, MSCE…)
Nice to have
PPREFERRED QUALIFICATIONS
2+ years of experience in a technical support role within the tech industry
Excellent knowledge of Microsoft products and other applicable software or applications
Benefits
Generous time off policies
Top shelf benefits
Education, wellness and lifestyle support
To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
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