Client Compliance Analyst

The Compliance Rules Engine Analyst is responsible for supporting the 2nd line Risk & Compliance function by investigating and researching exceptions generated by the enterprise rules engine, identifying potential false positives, validating any supporting data, creating/providing documentation of analysis to the business and Risk & Compliance team for appropriate disposition.

Key Functions:

Review exceptions generated by rules engine portfolio monitoring

Research the underlying loan data to determine why the rule executed and an exception was generated

Compare exceptions against applicable business processes, system data, and rule criteria and parameters

Identify and document potential false positives, including explanation of why the exception does not represent a true defect

Distinguish and disposition exceptions

Gather supporting documentation and data for each disposition

Route true defects to the appropriate line of business for validation

Escalate high-risk, recurring, or unclear exceptions to Risk & Compliance leadership

Recommend rule updates based on observations of exception patterns

Help support post-mortem reviews following significant or recurring exceptions

Maintain accurate documentation in accordance with specified procedures

Support QC team by providing exception populations and any supporting investigation analysis for their adverse-selection testing

Competencies/Skills:

Analytical, Problem Solving, Data Analysis & Interpretation, Research & Investigation, Attention to Detail, Written Communication, Critical Thinking, Independent Judgment within defined procedures, Understanding of Risk, Root Cause Analysis skills, Mortgage Servicing Knowledge

Qualifications & Experience:

Preference for 3 years of experience in mortgage servicing, audit, compliance, risk management, and/or contract oversight.

Excellent attention to detail, analytical thinking, and problem-solving skills

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.