TransPerfect
About Paybooks Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012, we have helped 3,000+ businesses across India in automating their payroll, staying compliant with laws, and delighting their employees. Paybooks is a part of TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide. About the Team: Our vision is to create a global HCM platform, augmented with a suite of AI apps to re-imagine the power of talent management. To accomplish this, we are building a highly motivated team, having right mix of curiosity, expertise, and stamina to transform the space! Position Overview: The Implementation Specialist is responsible for the comprehensive onboarding of new clients, ensuring high quality payroll processing services in a dynamic environment. This role requires a meticulous approach to organizational policies, exceptional customer service, and proficient management of client documentation and system configuration. Job Responsibilities: o Execute the client onboarding process, including information gathering, system setup, and policy implementation o Configure payroll, leave, expense claims, and attendance modules according to client specifications o Manage workflow through initial payroll cycles, ensuring accuracy and timeliness of all transactions o Collaborate effectively within a team while demonstrating the ability to work independently o Ensure thorough documentation and accurate processing of all payroll-related information o Provide client education on software utilization and best practices o Adapt to high-volume periods, including month-end, quarter-end, and year-end processes o Apply comprehensive knowledge of benefits, compensation principles, income tax, and retirement plans o Utilize strong analytical and problem-solving skills to address complex client needs o Demonstrate excellent organizational and time management capabilities o Maintain up-to-date knowledge of statutory compliance related to payroll, including PF, ESI, Professional Tax, LWF, and Income Tax. o Should develop in-depth product knowledge to do product fitment gap analysis between client’s requirement and product features and functionalities Job requirements: o Bachelor’s degree o 2+ to 6 years of experience in implementation or product support with domestic clients o Excellent verbal and written communication skills o Superior client relationship management abilities o In-depth knowledge of Indian HR and Payroll domain o Advanced problem-solving and analytical skills o Proficiency in MS Excel o Ability to manage time effectively and prioritize tasks o Ability to perform under pressure during peak periods (month-end, quarter-end, and year-end) o Candidates must possess a strong customer focus, adaptability, and a commitment to delivering exceptional service in a fast-paced environment.