FIS
Supervisor, Client Contact
402, I Park , Plot No. 15, Udyog Vihar, Phase -IV, Gurugram- 122016, Haryāna, IndiaPosted today
Skills
contact center operationscustomer serviceteam leadershipperformance managementprocess improvementroot cause analysisworkforce managementscheduling softwarequality monitoring softwarems officecoaching and mentoringcall quality evaluation
Job description
Take on the role of Supervisor, Client Contact to oversee customer service teams, ensuring high-quality support and adherence to service standards. Lead by example, resolve complex issues, and provide coaching to team members. Ideal for candidates with supervisory experience in customer service and strong communication skills.