Service Support Associate - CWM Coordination - Hyderabad

Service Support Associate, Talent Acquisition

Are you a detail-oriented, responsive and an organized individual who enjoys coming up with innovative solutions? At Deloitte, we provide business operations services using an approach to accomplish business objectives by identifying and solving customer information and processing problems. At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development. As an Service Support Associate, you will be aligned to and support one of the below mentioned teams:

Contingent Workforce Management

This team strives to provide improved customer experiences by focusing on operational and cost effectiveness, increased accuracy, efficiency, compliance adherence, and delivering greater value through aligned solutions to the business strategies. Key areas include Contingent Workforce management, talent vendor and external contractor relationships, talent cost/spend across channels. Quality and innovation are top priorities for the team, the benchmark is on the rise—always!

Work you will do

Independently manage end to end interview coordination, CRM activities and contractor logistics which includes contractor onboardings, extensions and separations

Your key responsibilities include:

• Working with hiring managers to minimize disruptions to the candidate’s experience and responding swiftly so that our time to fill with the right candidate supports business performance
• Effectively communicate with the vendors, candidates and internal team members while maintaining confidentiality
• Establish strong working relationships with various stakeholders hiring managers, recruiter, vendor, candidates.
• Coordinate several areas of the recruiting process, including scheduling phone interviews, skype interviews
• Adherence to compliance, critical metrics and scheduling requests within the defined SLAs
• Maintain a critical eye for the tools and resources necessary for smooth running of the business.
• Managing requisitions of onboarding, separations and extensions as well Fieldglass updates for contractors through timely information to be provided to the Contractor Lifecycle Events team

Qualifications and experience Required:

• Graduate degree, preferably MBA - HR
• 1 to 3 years of work experience in CRM activities which includes interview coordination, vendor/candidate communication, customer queries
• Must have hands on experience in calendar management, interview co-ordination and scheduling.
• Excellent verbal and written communication skills; ability to interact at all levels; good listener
• Proficient with MS Office, specifically MS Excel (i.e. pivot tables, charting, VLOOKUP, intermediate formulas) and MS PowerPoint

Location: Hyderabad

Work hours: 9 AM – 6 PM / 11 AM – 8 PM