Customer Service & Operations Analyst - Anti-Money Laundering

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities

You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business

This role offers great career development opportunities with relevant training programmes and exposure for you and your work

We're offering this role at senior analyst level

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

Accurately investigating your queries, raising with relevant parties, and escalating where needed

Making sure processing is performed accurately and within an agreed turn-around time

Participating in initiatives that help improve our customer service, processes and procedures

Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

An understanding of the financial services industry and our customers

Knowledge of our products, processes and banking systems

Good written and spoken communication skills

Hours

45

Job Posting Closing Date:

06/10/2026