Assistant Manager - Meetings & Events (Banquets)

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Discover the life that awaits you at Accor, visit https://careers.accor.com/ Assistant Manager - Meetings & Events (Banquets) MAIN DUTIES: Administration To maintain all hotel records and forms as prescribed by Sofitel hotel management and policies To be able to plan ahead (is pro-active instead of reactive) To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized To control expenses wisely To ensure that deadlines on all projects are met To ensure that he schedules himself to be available and on duty during peak periods (frequently opening and closing the operation) To feel confident in leaving the operation for a period of time due to the qualified Ambassadors he has developed, and who are able to make their own decisions To ensure that meetings are well planned and results-orientated To conduct frequent and thorough inspections of Meetings & Events department (at least once a week) To feel comfortable with using all F&B Hotel software as well as general administration programs Financial and Revenue Responsibilities To monitor all costs and recommend/institute measures to control them To set and control with the Restaurant / Banquet Manager any incentive scheme for the department Ambassadors To ensure that the Department’s Operational Budget is strictly adhered to To ensure monthly forecasts and targets are known and understood Balance the need of financial control with the need to remain with Sofitel standards and values Training and Human Resources To ensure that the Department adheres to all Sofitel and hotel policies, procedures and standards To ensure that the Restaurant Operations Manual is prepared and updated Induct new Ambassadors into the team following F&B induction manual Assist Restaurant / Banquets Manager for performance reviews done in a timely manner Identifies Ambassadors development needs Conducts training for the development of Ambassadors Leads and maintains a positive working environment Delegates work in a manner appropriate to skill levels and the abilities of Ambassadors Guest Service Responsibilities Consistently monitors and adheres to Sofitel operating standards and service culture Luxury service oriented and proud to extend service Takes every opportunity to be a “sales person” and promote special events, promotions and facilities Quickly adapts a management style and uses interpersonal skills to suit his/her audience and the situation Management Skills Maintain highest standards and quality of services, to meet and exceed budgeted revenue targets and guests’ expectation/VOG target. Liaise with F&B Aggregators Apps and other F&B Partners to enhance Revenues, Footfalls while managing & controlling costs. Drive Loyalty contribution through ALL Enrolments, Meeting Planner and Earn & Burn Outside of Stay. Confidentiality Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company To be fully conversant with: Hotel fire procedures Hotel security procedures Hotel Health and Safety policy and procedures Hotel Facilities and attractions Hotel standards of operation and departmental procedures Sofitel Keys of Luxury and Appearance guidelines Sofitel “BE Magnifique” vision and its corresponding strategies Methods of accepted payment of the company Your team and working environment: Team of young and vibrant F&B enthusiast Vision to create Cousu main Innovation is key to success and that’s our motive Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world dare to challenge the status quo! #BELIMITLESSITLESS Degree in Hospitality Management Managerial role preferably in luxury hotels or high-end establishments. Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Strong leadership and communication skills, with a focus on luxury guest service. Experience with budgeting, inventory management, and cost control. Luxury hospitality experience is highly preferred. Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Strong leadership, interpersonal and training skills