Client Success Manager – Digital Marketing

Client Success Manager | Noida | 7+ Years

Role Overview

We are looking for an experienced Client Success Manager with a strong background in Digital Marketing to manage and grow client relationships, ensure successful campaign delivery, and drive long-term account growth. The ideal candidate will have agency experience and a proven track record of working with international clients, especially from US and UK markets.

Act as the primary point of contact for key clients and manage end-to-end relationships

Understand client business goals and translate them into effective digital marketing strategies

Collaborate with internal teams to ensure timely and high-quality campaign delivery

Drive account growth through upselling and cross-selling opportunities

Monitor campaign performance and share insights, reports, and optimization recommendations

Conduct regular client meetings, presentations, and performance reviews (US/UK clients preferred)

Ensure high levels of client satisfaction, retention, and long-term engagement

Required Skills & Experience

8+ years of experience in Digital Marketing or Client Servicing roles

Strong preference for candidates with agency experience managing multiple clients

Experience handling US and/or UK clients , including communication, reporting, and strategy discussions

Strong understanding of digital marketing fundamentals and campaign performance metrics

Excellent communication, presentation, and stakeholder management skills

Ability to manage multiple accounts and priorities in a fast-paced environment

Preferred Skills

Basic understanding of SEO and organic growth strategies (added advantage)

Experience with performance marketing, analytics tools, and marketing platforms

Exposure to global brands or international campaigns

What We Expect

Strong client retention and satisfaction

Growth in account revenue and engagement

Smooth execution of digital marketing deliverables across teams

Proactive client communication and relationship building