Workday Application Managed Services Lead

Workday Application Managed Services Lead Candidate profile At least 9 years of experience in Workday support, configuration, or delivery, including at least 3 years leading multidisciplinary Workday teams. Accountable for leading the Workday Functional Experts across Absence, Compensation, Recruiting, Security, and Talent, together with the Workday Integrations Expert. Owns end-to-end service delivery, team capacity, work allocation, prioritization, quality assurance, and adherence to agreed SLAs and support KPIs. Acts as the primary escalation point for major incidents, recurring problems, complex cross-module issues, and high-impact production changes. Provides functional and technical governance for Workday configuration and integrations, ensuring solutions are secure, scalable, supportable, and aligned with enterprise architecture and HR process standards. Coordinates impact assessments and dependencies across Workday modules, integrations, downstream systems, business processes, reporting, security, and data. Leads release management, regression planning, tenant management, change control, and readiness activities for Workday updates and business-led enhancements. Drives operational excellence through root-cause analysis, knowledge management, automation, service improvement plans, and reduction of recurring incidents and manual effort. Partners with HR, IT, security, vendors, and senior stakeholders to translate business priorities into a clear support and enhancement roadmap. Produces and presents service reviews covering demand, SLA performance, incident trends, risks, capacity, backlog, release readiness, and improvement actions. Coaches and develops team members, builds succession and cross-skilling plans, and maintains sufficient functional and technical coverage across locations and time zones. Strong understanding of ITIL service management, information security, data protection, audit controls, and support governance in a large multinational organization. Excellent leadership, stakeholder management, decision-making, communication, and conflict-resolution skills. Completed Workday training; Workday PRO/Partner Certification in one or more relevant areas is strongly preferred. Fluent in English.