Wipro
Job Description Apply now Apply Now Start applying with LinkedIn Start Please wait... Job Title: ADMINISTRATOR L3(CONTRACT) City: Pune State/Province: Maharashtra Posting Start Date: 6/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Key Responsibilities Design, develop, and customize ServiceNow applications and modules Configure and maintain workflows, business rules, UI policies, client scripts, and server-side scripts Develop and customize ServiceNow forms, lists, and user interfaces Implement integrations using REST, SOAP, and MID Server Perform ServiceNow platform upgrades, patches, and enhancements Troubleshoot and resolve issues related to performance, security, and functionality Collaborate with business analysts, administrators, and end users to gather requirements Ensure adherence to ServiceNow best practices and coding standards Create technical documentation and provide knowledge transfer Support testing, deployment, and post-production support activities Required Skills & Qualifications Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience) Strong experience developing on the ServiceNow platform Proficiency in JavaScript, Glide API, HTML, and CSS Experience with ServiceNow modules such as: ITSM (Incident, Problem, Change) ITOM, Integrations (preferred but not mandatory) Hands-on experience with ServiceNow scripting (Client Scripts, Business Rules, Script Includes) Knowledge of ServiceNow integration methods (REST, SOAP) Understanding of Agile/Scrum development methodologies Preferred Qualifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Experience with ServiceNow Flow Designer and Integration Hub Familiarity with performance analytics and reporting Soft Skills Strong problem-solving and analytical skills Excellent communication and collaboration abilities Ability to manage multiple tasks and meet deadlines Attention to detail and commitment to quality ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clientâÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: ServiceNow - System Administration . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply now Apply Now Start applying with LinkedIn Start Please wait... Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Register > Join Us Explore open roles that match your interests and skills Search Jobs >