Sr Data Engineer (6+ Years in Data Engineering + Contact Center Analytics + SQL + ETL/ELT + Power BI+ AWS + API Integrations + Genesys/Cisco/NICE/Five9/Amazon Connect + Team Leadership)

Senior Data Engineer – Contact Center & Digital Analytics, Assurant GCC India,

We’re looking for a Senior Data Engineer to design and maintain the data foundations that power contact center and digital interaction analytics. This role sits at the intersection of data engineering and software engineering, supporting operational reporting, automation performance, and data‑driven decision‑making at scale.

You’ll work closely with product, engineering, and analytics partners to deliver trusted datasets, scalable pipelines, and well‑defined metrics.

This position will be in Hyderabad and Bengaluru at our India location.

Work Timings: 3:30 PM IST ~ 12:30 AM IST

What will be my duties and responsibilities in this job?

Design and maintain data pipelines (ETL/ELT) that transform high‑volume event and interaction data into analytics‑ready datasets

Build and optimize SQL‑based data models , including star schemas and semantic layers for reporting

Develop and maintain standardized KPIs and metrics used in operational dashboards

Support Power BI datasets and reports , ensuring consistency between data models and visualizations

Investigate data issues in production and partner with engineering teams during releases and incidents

Contribute to data governance by defining metric definitions, documentation, and data quality checks

Build supporting services and tooling using Go (or similar backend languages) following modern software engineering practices

What are the requirements needed for this position?

6+ years of experience in data engineering or analytics engineering

Strong SQL skills and experience designing dimensional (star) schemas

Hands‑on experience building and operating ETL/ELT pipelines

Experience supporting BI tools such as Power BI

Proficiency in Go (preferred) or another backend programming language

Experience working in production environments with real‑time or operational data

What are the preferred skills needed for this position?

Experience with contact center, IVR, or digital interaction data

Familiarity with data governance, metric standardization, or semantic modeling

Experience supporting automation or AI‑driven products

Why Join Us

Work on data that directly impacts customer experience and operational performance

High ownership role with real influence on data architecture and standards

Collaborative, product‑focused engineering culture

AI and Biometric Usage

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