Specialist Audit, Client Delivery - Incent

The Specialist supports local channel partners and their advertising partners by reviewing local brand enhancing advertising according to requirements, verifying qualifying fund utilization and managing co-op administration.

Shift – 6 PM to 2:30 AM IST or flexible (as per business requirement) Essential Duties and Responsibilities:

Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement

Review marketing materials against an established set of guidelines and brand standards

Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines

Communicate status to partners

Report issues with website functionality

May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)

Resolve calls, emails, and chats and document communications appropriately

Education/Experience Required:

Strong verbal and written communication skills

Bachelor’s or Post Graduate degree in a business, or finance field

Claims Experience preferred

Experience in a fast-paced office environment providing customer service

Proven technical competence including experience with Microsoft Word, Excel and Outlook

Strong attention to detail and excellent time management

Ability to organize work, multitask and meet deadlines

Exceptional ability to work within a team environment

Demonstrated ability to work independently

A natural curiosity and eager desire to learn