Senior ServiceNow Engineer

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are looking for a Senior ServiceNow Software Engineer who excels at leading the design and delivery of robust, scalable solutions on the ServiceNow platform. This role demands strong technical knowledge, the ability to manage complex initiatives, excellent prioritization skills that balance business value, risk, and maintainability, and the capacity to collaborate effectively across teams. You will lead project delivery, mentor team members, consult on design decisions, drive technical excellence, and ensure solutions are modular, performant, secure, and aligned with enterprise needs. A day in the life (Responsibilities)  Lead the creation of Technical Design Documents for new solutions or integrations, ensuring alignment with established standards and scalable design practices. Build multi-system integrations and design scalable, maintainable data models for enterprise applications. Develop custom applications and modules using JavaScript, Glide, HTML, and CSS. Build UI components to enhance user experience, and design scalable, maintainable solutions optimized for performance and asynchronous processing. Lead project delivery by managing risks, communicating progress, speaking to design, and representing the team in cross-functional discussions. Lead stakeholder demos for larger initiatives, ensuring alignment with business needs and communicating effectively with senior stakeholders. Consult on design decisions for small-to-medium initiatives, guiding solutions toward scalable and maintainable outcomes. Proactively identify technical debt and performance bottlenecks within the instance. Implement process and job optimizations, and provide recommendations during backlog, architecture, or release reviews. Demonstrate and train teams on existing functionality to expand platform adoption and improve business utility. Analyze and review larger security concerns and propose solutions or mitigation strategies. Represent the team on CAB calls and facilitate the change approval process for assigned projects. What you'll need to thrive (Requirements) Strong expertise in ServiceNow platform development, including client- and server-side scripting (Business Rules, UI Actions, Script Includes, UI Policies), custom application development, Flow Designer, and performance optimization. Experience architecting and building REST/SOAP integrations, designing tables/data structures for scoped applications, and debugging complex integrations. Proficiency in designing modular, reusable components (e.g., Script Includes, subflows, custom UI components) and following modern UI/UX patterns. Proven ability to lead small-to-medium enhancements or projects end-to-end, manage risks, and serve as a technical point of contact. Solid understanding of ServiceNow best practices for security (ACLs, secure authentication), change management, and instance health. Strong communication and collaboration skills, with the ability to lead demos, clarify requirements, and influence design decisions. 5+ years of progressive ServiceNow development experience in an enterprise environment. ServiceNow Certified System Administrator (CSA) or equivalent foundational certification; CAD or other advanced certifications are a plus. What will help you stand out (Nonessential Skills/Nice to Haves) Experience with advanced integrations (e.g., Okta, Workday, identity/access platforms). Hands-on work with AI capabilities (e.g., NowAssist). Experience setting up a Slack integration beyond the spoke connection AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.   Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at  https://careers.toasttab.com/toast-benefits . How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:  https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.