Collab

Job Description • Technical expertise Required CUCM - Call routing/Media resources /Protocols (SIP, H323, MGCP) - worked on all 3 and have strong knowledge of different types of Codecs. • Integration with CUC, UCCX, CVP, Gateways and reading debugs & Traces of UC Products. • PRI T1/E1, FXO FXS /CME /CUE. • Real-Time troubleshooting on Voice Gateways & CUBE. • Hands-on experience with reading logs of UC Products, Voice Gateway and CUBE as well. • Hands-on experience on taking Packet Captures on different devices & reading those logs as well. • Hunt groups /Call pickups/Voicemails and configuration/Types of CISCO routers and differences. • Auto attendant and B-ACD. • Basics of Jabber & MRA. • 24/7 Support (ready to work in shift’s). • Candidate should be having strong experience in handling P1/P2 issues over bridge/WebEx sessions. • Candidate should be able to coordinate with multiple stakeholder’s during outage calls. • Candidate should be strong in communication. • Candidate should be aware of basic ITIL process. • Candidate will be involved in incident management – involves in in-depth troubleshooting skills & providing RCA’s.