Sales Development Representative (SDR)

Prospecting & Lead Generation • Prospect into assigned healthcare accounts and target organizations. • Conduct outbound prospecting through cold calling, email campaigns, LinkedIn outreach and other approved channels. • Follow assigned account and contact lists while identifying additional opportunities within target accounts. • Build and maintain a healthy prospect pipeline. Qualification & Meeting Generation • Qualify prospects against established Ideal Customer Profile (ICP) criteria. • Identify business challenges, decision-making processes and potential opportunities. • Engage and build relationships with C-suite and executive stakeholders including CEOs, CFOs, COOs, Practice Administrators, Revenue Cycle Leaders and Operations Executives. • Deliver introductory presentations and articulate the organisation's value proposition. • Address initial questions, objections and concerns from prospects. • Schedule qualified meetings and teleconferences for Sales Executives, VP – Business Development or leadership team members. Sales Process Execution • Follow approved sales scripts while adapting conversations naturally to prospect needs. • Execute consistent follow-up sequences to maximize engagement. • Maintain detailed records of all outreach activities, conversations and next steps. • Ensure accurate and timely CRM updates. Reporting & Performance Management • Maintain complete and accurate activity tracking in HubSpot, Salesforce or other designated CRM platforms. • Submit daily activity updates and call reports at end of shift. • Provide weekly pipeline, meeting and performance reports to the Team Leader. • Participate in start-of-shift and end-of-shift scrums, one-on-ones and coaching sessions. • Track progress against established KPIs and sales objectives. Compliance & Data Handling • Adhere to HIPAA, data privacy, information security and internal compliance requirements in all prospect communication and data handling. • Comply with U.S. outbound calling and email regulations and approved outreach cadences.