Production Coordinator & Customer Service Coordinator

Production Coordinator Hyderabad - WFO Full Time Shift: UK Shift: 2-11 PM IST Role Overview We are looking for a highly organized, detail-oriented Production Coordinator / Client Operations Manager to serve as the central hub between our clients and internal production teams. This role is responsible for: · Keeping projects moving on schedule · Translating client requests into clear internal tasks · Ensuring high-quality outputs before delivery · Maintaining clear and consistent communication across all teams This is not a passive role. You will be expected to take ownership, follow up proactively, and ensure nothing falls through the cracks. Key Responsibilities 1. Client Communication · Monitor and respond to client messages (Slack, email, etc.) · Translate client requests into clear, structured tasks · Provide regular updates to clients on project status · Ensure timely and professional communication at all times 2. Project Coordination · Create and manage tasks across multiple teams (modeling, rendering, web) · Assign work and track deadlines · Proactively follow up with team members to ensure progress · Identify and resolve bottlenecks quickly 3. System s Workflow Management · Create and manage jobs within the Client’s Portal · Organize files in Dropbox and ensure proper structure · Maintain clean and organized Slack communication · Keep internal task management systems up to date 4. Quality Assurance (QA/QC) · Review outputs (renders, models, assets) before client delivery · Ensure work matches client requests and internal standards · Provide clear, structured feedback to the production team · Catch errors before they reach the client 5. Daily Reporting s Communication · Provide a daily summary of: o Completed tasks o Work in progress o Blockers o Next steps · Escalate issues and identify decisions needed from management Requirements Required Skills s Experience · Excellent written and verbal English communication · Strong organizational and multitasking skills · Experience managing multiple projects simultaneously · High attention to detail · Ability to work independently and take initiative · Comfortable working in a fast-paced, remote environment Preferred (Not Required, but Strong Plus) · Experience in project coordination, operations, or virtual assistant roles · Familiarity with creative or technical workflows (3D, design, web, etc.) · Experience using: o Slack o Dropbox o Task management tools (ClickUp, Asana, Notion, etc.) Typical schedule expectation: · Approximately 8-hour shift with partial overlap across both regions · Flexibility is important, but responsiveness during overlapping hours is critical What Success Looks Like · Projects are always on track and organized · Clients receive fast, clear, and professional responses · Internal teams know exactly what to work on · Deliverables are reviewed and high-quality before being sent · Nothing gets lost, delayed, or miscommunicated