Paytm Payments Services
Paytm is India's leading mobile payments and financial services distribution company, driving consumers and merchants to its platform through various payment use cases. We are committed to creating exceptional employee experiences that enable our talent to thrive from day one. We believe that a seamless onboarding journey is critical to employee engagement, productivity, and long-term success.
We are looking for a highly organized and experienced Lead – Employee Onboarding to join our People Team. This is an individual contributor role responsible for leading end-to-end onboarding operations, driving best-in-class induction programs, and ensuring a world-class joining experience for employees across all levels, including senior leadership hires. The ideal candidate will possess deep expertise in onboarding operations, stakeholder management, employee experience, and process excellence, with a strong focus on operational efficiency, continuous improvement, and delivering an exceptional first impression for every new joiner. Key Responsibilities Lead End-to-End Onboarding Own and drive the complete onboarding lifecycle from offer acceptance to successful employee integration. Deliver a seamless and engaging joining experience across functions and business units. Manage pre-boarding activities, documentation, background verification, and joining formalities. Partner closely with Talent Acquisition, HR Business Partners, IT, Finance, Admin, Payroll, and Hiring Managers to ensure onboarding readiness. Act as the primary point of contact for all onboarding-related queries and escalations. Ensure adherence to onboarding timelines, service levels, and governance standards. Lead Induction & Orientation Programs Design, own, and facilitate engaging induction programs across locations and business verticals. Conduct onboarding sessions independently for employees across all levels, including senior leadership hires. Collaborate with business leaders to curate impactful onboarding content and presentations. Continuously improve induction programs to enhance employee engagement, cultural integration, and productivity. Gather feedback and implement improvements to elevate the onboarding experience. Stakeholder Leadership Build strong partnerships with Business Leaders, HRBPs, Talent Acquisition, HR Operations, IT, Admin, Finance, and Payroll teams. Ensure a premium onboarding experience for leadership and critical hires through proactive planning. Guide hiring managers on onboarding best practices and employee integration. Provide regular updates and insights on onboarding performance and employee experience metrics. Process Excellence & Governance Drive standardization and continuous improvement across onboarding processes. Maintain onboarding documentation, trackers, SOPs, and audit readiness. Identify automation opportunities to improve operational efficiency. Ensure compliance with company policies, statutory requirements, and internal governance. Support strategic initiatives related to employee experience and onboarding transformation. Reporting & Analytics Monitor key onboarding metrics including joining conversion, onboarding completion, employee feedback, and induction effectiveness. Build dashboards and reports to provide actionable insights. Analyze trends and recommend improvements to optimize employee experience and operational excellence.
Bachelor's Degree in Human Resources, Business Administration, or a related discipline. MBA/PGDM in Human Resources preferred. Experience 5–8 years of experience in Employee Onboarding, HR Operations, Employee Experience, or HR Shared Services. Proven experience managing onboarding programs at scale. Strong experience independently conducting induction sessions. Experience onboarding leadership and executive-level hires will be an added advantage.
Functional Skills End-to-end onboarding operations Employee lifecycle management Induction and orientation program management HR documentation and compliance Process optimization and governance Reporting and analytics HRMS platforms (Darwinbox, Workday, SAP SuccessFactors, Oracle HCM, or equivalent) Behavioral Skills Exceptional communication and presentation skills Strong stakeholder management High ownership and accountability Excellent planning and organizational skills Customer-first mindset Strong analytical and problem-solving abilities Ability to manage multiple priorities in a fast-paced environment What You'll Bring Passion for creating exceptional employee experiences. Ownership mindset with a focus on operational excellence. Confidence in engaging with stakeholders across all organizational levels. Ability to independently manage onboarding for high-volume as well as leadership hiring. Continuous improvement mindset with a strong focus on employee engagement and process innovation. Why Join Us? Be part of one of India's most dynamic fintech organizations transforming digital payments and financial services. Play a pivotal role in shaping the first-day experience for every new Paytm employee. Collaborate with senior business leaders and cross-functional teams on high-impact people initiatives. Work in a fast-paced, ownership-driven culture that encourages innovation, continuous learning, and process excellence. Opportunity to influence employee experience at scale and contribute to building a best-in-class onboarding ecosystem. Accelerate your career through challenging projects, leadership exposure, and a culture that rewards initiative and impact. Compensation Paytm offers a competitive compensation package aligned with industry benchmarks, including: Fixed Salary Performance-Linked Variable Pay Comprehensive Health Insurance Employee Wellness Benefits Learning & Development Opportunities Career Growth and Internal Mobility Programs Employee Recognition & Rewards Flexible and Collaborative Work Environment