Capgemini
Job Description Key Responsibilities Lead teams of engineers across domains (IP, Transport, Voice, Data) Act as primary escalation authority for critical incidents Oversee network performance, outages, and service restoration strategies Drive Root Cause Analysis (RCA) and present findings to leadership Ensure compliance with operational standards and reporting Manage managers and supervisors within NOC Improve operational maturity and technical accountability Lead strategic incident response and resolution Ensure stakeholder communication at executive level Support change management and risk mitigation processes Present RCA, performance reports, and service reviews (WBR/MBR/QBR) Provide hands-on leadership during outages