Senior Associate, SRE Ops, Site Reliability Engineering

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, numble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities

Manage the end-to-end BAU, Change Release.

Day-to-day monitoring, backup, deployment, and maintenance of Release Environments

Production Monitoring and Recovery:

Perform online services and batch job monitoring.

Execute recovery procedures in production environments.

Application Health and Maintenance:

Conduct regular application health checks.

Perform scheduled maintenance activities.

Incident Management:

Log, analyze, and resolve production incidents.

Service Requests and Batch Scheduling:

Handle ad-hoc service requests.

Manage ad-hoc batch job scheduling.

Business Continuity Planning (BCP):

Participate in Business Continuity Planning activities.

Daily Operational Tasks:

Perform daily system health checks.

Provide pre-batch and batch support.

Monitor End-of-Day (EOD) processes and resolve job failures.

Interface Management:

Support all upstream and downstream interfaces.

Ensure timely handoff to downstream teams before cut-off times.

Forecast and escalate potential delays in processing or handoffs.

Minimum of 6-9 years of experience in an Application Support environment, including Business As Usual (BAU) operations, Service Improvement Projects (SIP), KPI/KRI measurement, stakeholder management, and reporting.

Demonstrated experience in Production Support.

Technical Proficiency: Strong proficiency in Unix Shell/Perl Scripting.

Solid understanding and experience with Oracle SQL.

Platform/Tool Knowledge:

Working knowledge of Apache Server, OCP (OpenShift Container Platform), and Citrix.

Exposure to monitoring tools such as TWS (Tivoli Workload Scheduler), ITRS, and ELK Kibana.

Networking:

Basic understanding of network troubleshooting.

Good knowledge with Linux/Unix , shell scripting , GIT , Jenkins , Enterprise Jira , Confluence

The candidate should have infrastructure/technical background with knowledge on Open Systems platform and moderate information security knowledge

Have good skills in working with application teams and service providers in defining deployment plan, cutover/migration strategy, and test plan.

Candidate must speak and write well.

Self-motivated, innovative, and proactive. Willing to learn new knowledge and explore unfamiliar domains.

Location:

Hyderabad - DTI Skyview SEZ

Job:

Technology

Schedule:

Regular

Employee Status:

Full time