Clinical Support Specialist - West

Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop ® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. Learn More

Job Title : Clinical Support Specialist - West

The Clinical Support Specialist is responsible for all aspects of the initial training and support for the customer team, including physicians, nurses, radiographers, MRI Technologists, and other relevant personnel in the use of Hyperfine’s Swoop Portable MRI System. This role will assist in optimizing customer experience by acting as a true consultant with regards to integrating the Swoop System within a customer’s workflow and procedures. The person in this role will partner effectively to relay customer feedback to internal Hyperfine teams and will function as the clinical specialist during the product sales cycle in close collaboration with the Sales, Marketing, Clinical Science, and R&D groups. They will also support clinical adoption, utilization, customer engagement, and related account activities for our customers.

Train hospital staff on the safe and effective use and operation of Hyperfine products within the clinical areas including amending workflow and optimize product value and utilization

Provide customized training and support for new operators of the Swoop System and maintain strategic relationships and support post - installation

Develop and maintain relationships in accounts with key personnel within the hospital and consult on best practices and use cases

Provide R&D with clinical input and feedback for new projects

Support the sales team by identifying customer needs and relaying potential opportunities within the existing installed base

Support new product evaluation and clinical studies

Support the centers in optimizing their standard procedures and workflows

Support adoption and utilization activities and esca late retention or expansion opportunities

Collaborate with the s ales t e am by providing technical support in various sales cycles to win new business, including accompanying site visits as needed for demonstrations

Work with the s ales t eam to support Swoop utilization activities

Support assigned opportunities to enhance client relationships and increase adoption within a facility or network.

Partner with internal stakeholders (ex. sales, product, marketing, clinical sciences, clinical applications) to share feedback, identify trends, and make introductions that result in increased value for the customer and Hyperfine

Identify potential attrition risks and product gaps and escalate them with recommended follow-up actions.

Work closely with teammates and/or RN counterparts to provide customer success to install base customers and future potential customers

Represent Hyperfine and demonstrate products at trade shows and society meetings

Support MRI peer champion and Key Opinion Leader (KOL) development activities.

MRI safety and screening knowledge and analyzing contraindications regarding portable low field vs. high field MR

MRI sequence and protocol understanding workflow optimization

Support scanner software and firmware upgrades for customers

Perform scanner implementations at customer sites

Perform virtual and on site training of scanners to customers

Participate in image review with customer physicians and Hyperfine medical officers

Backup / support for image demonstrations

Case review with healthcare staff

Trade show image support and case reviews

KNOWLEDGE AND SKILL:

In-depth knowledge reading of the critical care setting to make consultative clinical recommendations to optimize procedures

Experience working with a variety of stakeholders including physicians, business administration, clinical, etc.

Ability to build effective relationships with customer stakeholders and support adoption of clinical workflows

Strong problem solver with sound judgment

Hands on, strong team player, and fully accountable for delivering agreed-upon tactical performance metrics

Excellent written and verbal communication skills

Highly organized and able to multitask

Articulate, analytical, technically savvy, and professional

Strong computer skills

Self-driven and self sufficient

Positive attitude and team player-oriented individual

Excellent time management, including managing daily schedule, travel plans, and expenses

EDUCATION/EXPERIENCE REQUIRED:

Associate’s degree in Radiology Sciences or related field

Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current credentialing in MR (Magnetic Resonance) or equivalent

3 + years’ experience in clinical MR imaging or similar experience such as 3+ years X-ray + 2 years in MRI in a hospital setting

2+ years’ experience operating in clinical applications or clinical training experience

PHYSICAL DEMANDS:

Reside in assigned territory and ability to work from home-based office

Able to travel up to 75% of the time within and outside of territory, including occasional weekend travel

Ability to work long hours and execute under pressure with short turnaround times

Live near a major airport

Have an automobile for ground-based transportation

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship now or in the future of any employment Visa.

The annual base salary for this position is between $100,000 - $120,000. This position is also eligible for to participate in Hyperfine's corporate bonus and equity plans. Individual compensation packages are based on various factors unique to each candidate including skill set, relevant experience, qualifications, location, position level, and other job-related reasons.

Agency Resumes: We do not accept resumes from recruitment agencies without a prior agreement in place. Any unsolicited resumes submitted by agencies will be considered the property of Hyperfine and will not be subject to any fees or charges if the candidate is hired.