MetaSolv Application Support Lead

Lead and mentor a team of MetaSolv support professionals.

Act as primary escalation point for production incidents and service outages.

Monitor incidents, service requests, and problem tickets.

Ensure agreed SLAs and KPIs are consistently achieved.

Drive root cause analysis (RCA) and preventive actions.

Coordinate with business users, client IT teams, and vendors.

Conduct daily operational reviews and status reporting.

Manage release support, deployment validations, and post-production monitoring.

Facilitate knowledge management and continuous service improvement initiatives.

Support transition, KT, and stabilization activities.

Required Skills

Strong experience in Oracle MetaSolv Solution (MSS).

Telecom OSS/BSS domain knowledge.

Incident, Problem, and Change Management.

Production Support governance.

SQL and database troubleshooting.

Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.

Team management and stakeholder communication.

ITIL Foundation Certification.

Experience with Oracle OSS products.

Exposure to integration support environments.

Preferred Skills

ITIL Foundation Certification.

Experience with Oracle OSS products.

Exposure to integration support environments.