Dialpad
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a Sr. Salesforce Developer, you’ll own the hands-on development of custom solutions on the Salesforce platform. You’ll work closely with Engineers, Systems Analysts, Solutions Architects, and Business Analysts to translate complex business requirements into robust, scalable, and high-quality code. A primary focus of this role will be enhancing and customising our Sales Cloud, CPQ, and Agentforce capabilities to optimise sales and billing operations and deliver AI-powered experiences for internal stakeholders. You’ll also help create a highly reliable, high-performance Salesforce environment that runs at scale, speed, and accuracy. In addition, you’ll help deliver valuable functionality to our internal customers within an agile environment. This position reports to our Sr. Director of Business Applications and has the opportunity to be based in our Bengaluru, India office. What You’ll Do Own the end-to-end development lifecycle, from design and coding to testing and deployment of high-quality, scalable custom solutions on the Salesforce platform. Develop and customize complex solutions within Salesforce Sales Cloud, CPQ, and related revenue operations capabilities to support the entire lead-to-cash lifecycle. Design and implement AI-powered workflows and experiences leveraging Agentforce, in close partnership with our Business Technology and AI teams. Partner with Solutions Architects and Business Analysts to translate business requirements into well-architected, secure, and performant technical solutions. Lead the implementation of complex development projects and integrations with third-party systems across our go-to-market and back-office stack. Follow and help evolve development best practices, including code standards, branching strategies, and CI/CD patterns, to ensure maintainable and resilient solutions. Mentor and provide technical guidance to junior developers, fostering a culture of continuous learning and improvement through rigorous code reviews and constructive feedback. Troubleshoot and resolve complex production issues, performing root cause analysis and implementing effective solutions to maintain platform health.
Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent practical experience). 8+ years of hands-on Salesforce development experience, with a proven track record of building custom applications and integrations. Proven, in-depth experience with Salesforce Sales Cloud and CPQ is mandatory, as a majority of the development work will be focused in these areas. Experience designing and implementing Agentforce-based solutions to deliver AI-powered experiences, copilots, and automated workflows on Salesforce. Expertise in Apex, SOQL/SOSL, Lightning Web Components (LWC), Aura Components, and Visualforce. Experience with Salesforce APIs (REST, SOAP, Bulk, etc.) and building complex system integrations. Proficiency with modern development tools, including Salesforce DX, VS Code, and version control systems like Git, and CI/CD tools such as Copado or Gearset. Hands-on experience using AI coding assistants, especially Claude Code, to accelerate development while maintaining high standards of code quality, security, and reviewability. Strong understanding of secure coding practices, performance optimization, and scalable solution design on the Salesforce platform. Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders in a fast-paced environment. Certifications Salesforce Platform Developer I and Platform Developer II certifications are required. Additional certifications in CPQ and Agentforce Specialist are a strong plus. Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.