Senior System Administrator- IT Operations

IT Operations team is responsible to monitor the IT Infrastructure & Batch environment of entire Colruyt Group and to ensure its high availability. We trigger relevant actions to ensure the upkeep of our IT Infrastructure and act as a first-line support to our service consumers. We add value to the business by ensuring the issue resolution as fast as possible and strive to prevent delays/outages in coordination with other technical teams. We monitor and support Colruyt Group Pre-Production and Production environments in 24x7 shifts with a global team presence in Belgium and India. We are quite active in the following best practices of ITIL Framework: Batch & Event Management Incident Management Change Management Disaster/Major Incident Management As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to · Guarantee the quality, integrity, maturity, and service orientation towards our service consumers · An expert in Mainframe Batch monitoring. Nice to have: Relevant experience in IT Infrastructure monitoring (Event monitoring) · Have enough awareness of the Infrastructure & Batch environment, can assess the level of impact and capable of addressing them · Handle all technical escalations · Setup the necessary procedures & documentation · Oversee the health of infrastructure systems and provide inputs towards continuous improvements · Makes a report of shift operations as needed Responsibilities & Main tasks: (During your shift window) • Capable of executing all tasks as a “Mainframe Batch Operator” • Monitor different work dashboards (Eg: Batch, Event, Incident…) and trigger appropriate actions • Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, ...) • Ensure, the IT Operators follow the available procedures, documentation, & knowledge base • Provide break-fix support & act as a technical escalation point • Oversee the management of Batch, Incident, Event & Change handling and required follow-up • Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc. • Take lead in disaster meetings and help the stakeholders to address the issue(s) • Up to date w.r.t the knowledge of Infrastructure/Batch environment • Capable to assess the criticality of given situation and come out with alternatives • Quickly adaptable to the ongoing changes in the environment • Share the knowledge/questions with team or respective stakeholders • Identify the needs (or problems) and trigger relevant actions • Provide input towards possible automation and service/process improvements Skills required Technical • Very good understanding of ITIL V3/V4 Fundamentals • Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc. • Fair knowledge of Windows & Linux Operating Systems • Strong Mainframe fundamentals • Good foundation of networking concepts • Nice to have: Knowledge & experience working with different automation tooling within IT Operations Behavioral • Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts • Very good communication & coordination skills • Very good team player • Very good analytical thinking and problem-solving abilities • Self-driven, committed, process Oriented and able to handle challenging situations • Open to take-up additional responsibilities as and when needed Experience · 5-10 years relevant experience working in IT Operations domain Education · B.Tech, B.Sc, BCA or MCA