Head of Service

How you can make an impact

Increase service revenue, productivity and profit by managing the service product portfolio as well as transforming the existing reactive business into a more proactive one

Manage and direct the activities of the field service engineers as well as the Calibration Lab for installations, calibrations, repairs and other technical work

Assist with difficult customer problems and critical negotiations

Ensure all regulatory and quality requirements are met by the service team

Minimize business, regulatory and safety risks for staff and the company

Drive customer satisfaction and loyalty through a customer focused approach and based on customer feedback

Ensure administrative responsibilities of the team such as maintaining customer service logs and internal service records are done in a timely manner and as per departmental guidelines

Explore and implement initiatives to improve the effectiveness of department methods and procedures and increase the productivity of the team

Coach, assist and support the development of the members of the service team to build a high performing team and increase employee engagement

Other duties as requested from time to time to support the company.

What sets you apart

A degree in any discipline; a technical or science-related degree.

10+ years’ commercial service experience, preferably in life sciences, including at least 5 years leading service-business growth in a global life sciences company.

Strong leadership, business and financial skills, with a track record of growing revenue, improving productivity and developing teams.

Customer-focused, with experience handling complex service issues and building lasting relationships.

Strong problem-solving, communication and organizational skills.

Professional, collaborative and accountable, with a positive approach.

Purpose and impact. Lead services that help laboratories maintain reliable equipment and support the quality of scientific work.

A meaningful leadership opportunity. Shape the service business in India, develop a strong team and contribute to sustainable growth.

Room to grow. Build your leadership, commercial and technical expertise in a global life sciences environment.

Customer connection. Work closely with laboratory customers and internal teams to solve service challenges and build lasting relationships.

A collaborative culture. Work with colleagues who value customer focus, accountability, teamwork and continuous improvement.