Guest Relation Associate - Fairmont Agra

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Greet and welcome guests upon arrival, ensuring a warm and professional first impression

Assist guests with check-in and check-out procedures while maintaining efficiency and courtesy

Address guest inquiries and requests promptly, providing accurate information about hotel amenities, services, and local attractions

Resolve guest concerns and complaints professionally, escalating complex issues to management when necessary

Coordinate with various hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and ensure seamless service delivery

Maintain detailed guest profiles and preferences in the property management system to personalize future visits

Provide concierge services, including restaurant reservations, transportation arrangements, and local recommendations

Monitor guest satisfaction levels and gather feedback to identify opportunities for service improvement

Ensure compliance with hotel policies, procedures, and service standards at all times

Assist with special requests and arrangements for events, celebrations, or specific guest needs

Communicate effectively with team members to ensure consistent and coordinated guest service

Maintain a professional appearance and demeanor while representing the Fairmont brand

Support the front office team during peak periods and special events

**Required Qualifications:**

High school diploma or equivalent

1-2 years of guest service or hospitality experience

Excellent communication and interpersonal skills

Proficiency in English; additional languages are a plus

Strong problem-solving and conflict resolution abilities

Ability to work flexible hours, including weekends and holidays

Proficiency with property management systems and standard computer applications

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities