Functional Consultant

Hyderabad, India

There’s a saying at Itineris : Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.

As an (experienced) Functional Consultant, you will... be the bridge between technology and business, delivering real-world software solutions that make a difference.

The role is based in Hyderabad, India .

What you will work on

Work closely together with functional domain leads and functional/technical consultants to ensure high quality delivery.

Adhere to a professional and successful service delivery approach towards the customers.

Take full functional ownership of assigned incidents and changes, including: SLA adherence and prioritization

Functional analysis and root cause investigation

Functional design and clear guidance to technical consultants

Functional testing and validation of solutions

Escalation management when needed

Perform end-to-end regression testing for major UMAX releases

Maintain list of known work-arounds and issues/problems

Maintain Knowledge base (update articles, write articles)

Analyze and test change requests received from customers

What you bring

Bachelor’s or master’s degree in IT, Engineering, Business, or equivalent experience

Strong interest in functional business processes

Min. 2-5 years previous experience in a Functional (Support) role

E xperience with business applications ; ERP experience is a must

MS Dynamics AX / D365 experience is a strong asset.

Understanding of ITIL / Application Management concepts is a plus

Experience supporting utilities or billing processes is a plus

Strong customer focus , is quality driven and proactive

Client facing experience

In-depth analytical and problem-solving skills

Quick learner – and eager to learn

Result-oriented and responsible (= takes ownership)

Experience working with ticketing tools (e.g. ServiceNow, TOPdesk, Jira)

Team player with a flexible attitude

Clear, proactive communication

Fluent in English , with excellent oral & written communication skills

What we offer A fast-growing and international environment with offices in Hyderabad (India), Ghent (Belgium), Atlanta (USA), London (UK).

Working with future-ready water and energy companies and building valuable utility expertise.

Internal mobility, developing your career through various educational programs and growth paths.

An entrepreneurial mindset where you have a direct impact on our growth journey.

An open environment where we understand the importance of taking a break to recharge and achieve the best results. We make it a priority to celebrate milestones, both big and small.

Onboarding, learning and buddy programs to get ready for a smooth start in your new job.

A flexible and inclusive working environment – where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best.