Protiviti
"Gurgaon” “RH” “Specialist - Application Support and Maintenance”
Skills
Job description
JOB REQUISITION
"Gurgaon” “RH” “Specialist - Application Support and Maintenance”
LOCATION
NEW DELHI
ADDITIONAL LOCATIONS
JOB DESCRIPTION
KEY RESPONSIBILITIES
- Ticket Management:
o Monitor and manage incoming support tickets related to the iTRAC application.
o Prioritize and categorize tickets based on urgency and impact.
o Collaborate with users and stakeholders to gather necessary information for issue resolution.
o Ensure timely updates and communication with users regarding the status of their tickets.
- Batch Stream Management:
o Oversee the scheduling and execution of batch jobs within the iTRAC application.
o Monitor batch job performance and troubleshoot any failures or delays.
o Coordinate with relevant teams to ensure that batch processes run efficiently and meet business requirements.
- Light Coding:
o Perform light coding tasks as needed to enhance application functionality or resolve issues.
o Collaborate with development teams to implement changes and improvements to the iTRAC application.
o Document code changes and maintain version control as required.
- Manual Validations and Reconciliations:
o Conduct manual validations of data and processes within the iTRAC application to ensure accuracy and compliance.
o Perform reconciliations between different systems and data sources to identify discrepancies and
resolve them promptly.
o Generate reports on validation and reconciliation outcomes for review by management.
- Collaboration and Communication:
o Work closely with cross-functional teams, including IT, operations, and business units, to address application-related issues and enhancements.
Provide training and support to end-users to maximize the effective use of the iTRAC application.
o Participate in regular meetings to discuss ongoing projects, ticket statuses, and process
improvements.
Key Requirements
Able to work until 9:00 AM PST two times a week.
Some Production Support Experience
Some SQL and light development experience
Good communication Skills
Good documentation Skills
Able to work within a team
Nice to have
Experience with Jira, ServiceNow, Autosys, MFT
Required Qualifications
Graduation: B Tech
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