Front Office Executive - Fairmont Agra

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Manage guest check-in and check-out procedures, ensuring a seamless and welcoming experience for all guests

Oversee reservation management and coordinate with the reservations team to optimize occupancy and revenue

Handle guest inquiries, requests, and complaints with professionalism and resolve issues promptly to ensure guest satisfaction

Supervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teams

Manage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocols

Maintain security protocols, including key management, access control, and guest privacy protection

Coordinate with other departments (housekeeping, maintenance, food and beverage) to ensure operational efficiency and guest service excellence

Prepare and maintain accurate front office reports, including occupancy reports, revenue summaries, and incident documentation

Implement revenue management strategies to maximize hotel profitability and occupancy rates

Train, mentor, and develop front office team members to maintain high service standards and professional conduct

Ensure compliance with hotel policies, procedures, and industry regulations

Monitor and manage guest feedback, implementing improvements based on guest comments and suggestions

Assist with special events, VIP guest services, and customized requests to enhance guest experiences

**Required Qualifications:**

High school diploma or equivalent; hospitality or business certification preferred

Minimum 3-5 years of front office experience in a 4-star or luxury hotel environment

Proven experience in guest services, reservation management, and front desk operations

Strong knowledge of hotel management systems (PMS) and point-of-sale (POS) software

Excellent communication and interpersonal skills with the ability to manage diverse guest interactions

Proficiency in cash handling, billing processes, and financial reconciliation

Demonstrated ability to lead and supervise front office teams effectively

Strong organizational and multitasking abilities in a fast-paced environment

WHAT IS IN IT FOR YOU:

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities