Sr. Manager IT Management

Position Overview

The Engineering Manager, MDM will lead a team of developers responsible for the ongoing development, support, and enhancement of our enterprise Master Data Management (MDM) platform. This is a hands-on technical leadership role — the Engineering Manager will personally design solutions, write and review code, estimate work from loosely defined requirements, and solve complex technical problems — while also managing team delivery and performance.

This role operates under a "you build it, you support it" model — there is no separation between development and support teams. The Engineering Manager is accountable for platform stability, sprint delivery, code quality, SLA compliance, and team performance across customer, supplier, contact, and item domains.

The successful candidate must be a seasoned technical problem-solver first and a people manager second. They will work closely with the MDM Architect (who drives technical direction and design authority) and the Program Manager (who drives roadmap, stakeholder communication, and cross-functional coordination).

Key Responsibilities Engineering Leadership & Team Management

Lead and manage a team of developers supporting and enhancing the MDM platform

Conduct sprint planning, prioritization, and ensure consistent monthly sprint delivery

Perform code reviews to maintain high code quality standards

Hire, onboard, and rapidly build capability in new team members

Foster a culture of technical excellence, ownership, and continuous improvement

Enforce the "you build it, you support it" model — ensure developers own their features through production support

Drive technical debt reduction and code optimization initiatives

Monitor and report on platform KPIs and team performance metrics

Work with platform vendors to drive open product issues to closure

Platform Development, Enhancement & Support

Lead the design and development of new MDM capabilities and features

Personally design solutions for complex problems and estimate effort from loosely defined requirements

Evaluate user stories, establish story points, and create delivery schedules

Oversee requirements gathering, design, development, and testing activities

Ensure adherence to software development best practices across the full SDLC

Manage incident resolution within established SLAs

Triage and resolve complex data issues spanning multiple systems

Oversee change management processes and ensure smooth deployments

Conduct post-production validation and manage release reversals when needed

Drive platform enhancements to improve stability and operational efficiency

Lead large-scale data migrations and bulk update operations in the MDM environment

Onboard new systems, organizations, and datasets to the MDM platform

Handle complex data reconciliation and synchronization across systems

Platform Migration & Modernization

Lead the technical execution of MDM modernization

Plan and execute phased migration strategy ensuring zero data loss and minimal business disruption

Design and validate data mapping between legacy and target platforms

Ensure feature parity and regression testing throughout migration phases

Technical Quality & Testing

Design and think through complex testing scenarios for platform changes

Lead unit testing, system integration testing, UAT, and non-functional testing efforts

Maintain and execute regression test cases during significant platform changes

Design and implement CI/CD pipelines for automated deployment

Conduct DR (Disaster Recovery) testing and ensure business continuity

Debug, refactor, and rewrite code to improve performance and maintainability

Security & Compliance

Ensure security best practices are followed across all platform development

Oversee static and dynamic code analysis to identify and remediate vulnerabilities

Ensure SOX compliance for all platform changes and controls

Maintain secure coding standards and conduct security reviews as required

Required Qualifications Technical Expertise

MDM Platform Experience: 8-10 years hands-on experience working with at least one MDM platform (e.g., Informatica MDM, Reltio, SAP MDM, or similar)

SQL Proficiency: 8-10 years of experience and advanced knowledge of SQL for complex queries, data analysis, and troubleshooting

Coding Skills: Hands-on ability to write, debug, refactor, and rewrite code — this is not a management-only role

Problem-Solving: Proven ability to design solutions for complex problems and triage issues spanning multiple systems

Data Migration: Extensive experience with large data migrations and bulk update operations in MDM environments

System Integration: Experience onboarding new systems, organizations, and datasets to MDM platforms

Data Mapping & Integration: Hands-on experience with data mapping and integration using at least one integration platform

Event driven architecture : Experience with event-driven architecture and API-first integration patterns

AI/ML : Familiarity with AI/ML concepts for data matching and deduplication

Agile: Experience with Service Now agile and project management modules

Software Development Discipline

Deep knowledge of the complete software development lifecycle including:

Requirements gathering and analysis

Technical design and architecture

Development and coding standards

Unit testing and test automation, System integration testing (SIT), User acceptance testing (UAT), Non-functional testing (performance, security)

CI/CD pipeline implementation and management. Change management and deployment processes

Release management including release, post-production validation, roll back planning and execution

Delivery Management

Ability to estimate effort, duration, and resource requirements from loosely defined requirements

Experience evaluating user stories, establishing story points, and creating delivery schedules

Proven track record of sprint planning, prioritization, and consistent delivery

Experience managing SLAs and meeting incident resolution targets

Discipline to maintain regression test cases and ensure platform stability during significant changes

Experience running daily scrums

Leadership & Communication

5+ years of experience managing technical teams of 8+ developers

Experience hiring, onboarding, and retaining technical talent

Excellent verbal and written communication skills

Ability to explain complex technical problems in business-friendly language

Experience creating design and technical documentation

Preferred Qualifications

Multi-domain MDM experience (customer, supplier, contact, item)

Manufacturing industry experience across multiple countries

Familiarity with AI and ML modeling and production integration

Familiarity with Graph databases