ekacare
Technical Operations Associate Bengaluru | On-Site About Eka Care Eka Care is building the Healthcare OS for India and beyond - a GenAI-powered healthcare platform trusted by millions of patients, thousands of doctors, hospitals, and health-tech innovators. We are leveraging AI, data, and modern technology to simplify healthcare workflows and improve healthcare outcomes. Role Overview We are looking for a highly motivated Technical Operations Associate to support customer onboarding, integrations, and day-to-day technical operations across our healthcare technology products. This role is ideal for someone who enjoys working with customers, understanding requirements, coordinating across teams, and solving operational and technical challenges. You will work closely with Clients, Product, Engineering, Design, and Leadership teams to ensure successful implementation of products, timely resolution of issues, and a seamless customer experience. Key Responsibilities Act as the primary point of contact for clients and understand their business and technical requirements. Coordinate with Product, Engineering, and Design teams to translate customer requirements into actionable outcomes. Support onboarding, implementation, and troubleshooting of APIs, SDKs, and other technical products. Use tools such as Postman, API documentation, logs, and dashboards to investigate issues and drive resolution. Track customer requests, bugs, and feature enhancements while ensuring timely communication and closure. Create and maintain implementation guides, FAQs, and operational documentation. Conduct product walkthroughs, demos, and technical discussions with clients when required.
1–4 years of experience in Technical Operations, Technical Support, Product Operations, or a related role. Excellent verbal and written communication skills with the ability to interact confidently with clients. Strong requirement gathering, documentation, and stakeholder management skills. Basic understanding of APIs, SDKs, authentication, webhooks, and software integrations. Hands-on familiarity with Postman and API documentation. Strong problem-solving mindset with attention to detail. Ability to work in a fast-paced startup environment with high ownership. Good to Have Experience in B2B SaaS, Healthcare, Health-Tech, AI, or Enterprise Software. Basic understanding of SQL, logs, analytics tools, or debugging workflows. Exposure to customer onboarding, product implementation, or developer-facing products. Why Join Us? Build and scale AI-powered healthcare products that create real-world impact. Own growth initiatives with direct visibility into business outcomes. Work closely with product, data, design, and leadership teams. Learn across acquisition, retention, product marketing, and GTM functions. Be part of a mission-driven team transforming healthcare through technology. Full-Time Employee Benefits Medical Insurance Accidental Insurance Maternity & Paternity Benefits Provident Fund & Gratuity Benefits Leave Encashment